Graduate Service Manager at Sopra Steria

Where: UK

Deadline: October 1, 2017

Type: Graduate

Who is Sopra Steria?

Sopra Steria is the European leader in digital transformation. We provide one of the most comprehensive portfolios of end-to-end service offerings and are trusted by leading private and public organisations to address their most complex and critical business challenges. We enable them to make the best use of information technology.

The Sopra Steria Aerospace, Defence and Security (ADS) sector would like to employ a Graduate into the post of Graduate Service Manager Trainee. Following an extensive programme of leaning and development, the successful candidate will fulfil the role of Junior Service Manager and as such will be a critical member of a team delivering and supporting a wide and diverse range of IT service solutions to our clients.

What is the role of a Graduate Service Manager?

The Service Manager Graduate will be a critical member of a team delivering and supporting a wide and diverse range of IT service solutions to our clients.

Activities that the Graduate Service Manager will undertake with our clients include:

  • Understanding what their business does, and how it does it
  • Working with a team of IT professionals to provide support and improvement through transformation
  • Identifying where and how Sopra Steria and its clients can improve service provision and support
  • Identifying their business change needs, and the impact those changes may have on their business and staff
  • Analysing and documenting requirements and supporting the communication and delivery of those requirements with the relevant stakeholders

What does the future hold?

Following 24 months of Graduate training and development the successful candidate will be employed as a Junior Service Manager in our Secure Service Management Centre in Hemel Hempstead, Hertfordshire. There is further potential to progress to become a Service Architect.

What do we expect from you?

These are the essential skills required:

  • A 2:1 or above in an IT / Computing, Business Information Systems, Business IT, Chemistry, Computer Science, Geography, History, Mathematics, Operational Research, Physics, Statistics or any other science based subject
  • Familiarity with Microsoft Office
  • A highly motivated self-starter who is enthusiastic about technology with a desire to build on existing skills
  • Excellent interpersonal skills with the ability to establish and maintain good working relationships with a variety of stakeholders
  • A professional and effective communicator
  • Flexible in terms of location and mobility. All graduates will be required to travel and work on client site at locations across the UK and Ireland
  • Experience in or a familiarity with IT Service Management and the IT Infrastructure Library (ITIL) (Desired)

Where this can take you?

The work we do for our clients across UK central and local MOD, Government, Defence and Emergency Services, and for major retail, utility and financial organisations ranges from highly specialised consulting assignments to major long-term outsourcing partnerships. The skills and experience you gain will enable you to take a key role in high-profile and challenging client projects. The successful individual can expect to embark on a rigorous training and work experience regime to gain (up to) expert qualifications in ITIL. This may be accompanied by a number of periods of work experience within different contracts, the Sopra Steria Secure Service Management Centre, the sector Project Office and with the Service Architecture team responsible for the design and delivery of new solutions.

How to apply

Log in to your 'Career Connect' account and search Reference ID '57577' for more details and to apply.